Global Shared Services (GSS)

Global finance shared services are centralized units within an organization that manages financial processes across different regions or business units. These services streamline accounting functions - such as accounts payable, accounts receivable, payroll, general ledger accounting, and financial reporting - by consolidating them into a single hub. This approach enables companies to standardize operations, reduce redundancies, and improve overall efficiency.

Shared services centers (SSCs) are typically located in cost-efficient regions and leverage digital tools - including automation, cloud computing, and artificial intelligence - to enhance efficiency and accuracy. They also provide scalability, enabling businesses to adapt quickly to changing demands and support growth objectives with agility.

Beyond cost efficiency, global finance shared services strengthen compliance, ensure data consistency, and promote transparency across regions. By centralizing financial data and key performance indicators, they enable more informed strategic decision-making.

Global finance shared services form the financial backbone of modern enterprises, empowering them with agility, robust control, and data-driven financial governance.

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Primary Services Offered by CAC

As a global shared services provider in India, we are essential to centralizing and simplifying your company's operations. The services largely cover the areas such as PTP, OTC, RTR, HTR, IT, shared services and more. Here is the detailed list of all the main services we offer:

Procure to Pay (PTP)

We offer PTP that covers the verticals such as PR to PO creation, recording of invoice, client’s authorization for processing, data entry, record keeping, financial & tax validation, payments to vendors, reporting - issuance of balance aging reports etc., and vendor reconciliations.

Order to Cash (OTC)

OTC covers; sales order creation, customer billing and collection, recording the receipts, AR follow ups, reporting- issuance of balance aging reports etc., and customer reconciliation.

Record to Report (RTR)

It covers; fixed assets accounting, intercompany accounting, bank reconciliation, and month end and statutory close process (IND AS, US GAAP, IFRS etc).

Hire to Retire

It covers; employee onboarding & exit recruitments, payroll, retiral & compliances, and employees expense claim management.

IT Support and Services

At CAC, we offer robust IT support services that include end-user helpdesk, IT infrastructure maintenance, application support, software development, system monitoring, and cybersecurity solutions. These services are an integral part of CAC's larger Global Business Services (GBS) initiative to ensure that the IT operations are seamless and secure for clients worldwide.

Customer Support Services

CAC's team for global finance shared services is comprised of professionals who offer multilingual customer support through voice and non-voice channels, offering technical support, complaint resolution, and feedback management. Thus, we enhance customer satisfaction and brand reputation for global clients

Data Analytics and Reporting

CAC’s analytics team offer actionable business intelligence, performance monitoring, and reporting in real-time. These services enable businesses to make strategic decisions supported by solid data.

Empowering Global Business Services through Strategic GCC Integration

Centralized hubs known as Global Business Services (GBS) facilitate and provide critical business operations, including finance, IT, human resources, and analytics, on a worldwide basis. By enhancing operational efficiency, fostering innovation, and reducing costs, they play a pivotal role in optimizing GBS performance. When aligned with a robust GBS framework, GCCs facilitate end-to-end process ownership, elevate service quality, and ensure standardization across international operations.

We at CAC as a Shared services practice contribute with deep industry knowledge and proven transformation methodologies to help organizations establish, refine, or scale GCCs. We assist in aligning GCC objectives with overarching business goals, selecting the right digital tools, and implementing governance structures for sustained performance.

Beyond cost optimization, we enable GCCs to transition into strategic value drivers by integrating automation, advanced analytics, and agile methodologies. The result is not just greater cost efficiency but also a sustainable competitive edge.

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Primary Services Offered by CAC

Empowering Global Business Services through Strategic GCC Integration

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